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Posted on: June 15, 2020

City of Twin Falls Returning to Normal Operations; Customers Encouraged to Arrange Payment

Twin Falls City Hall & Commons

The City of Twin Falls is returning to normal operations and will resume enforcement of unpaid and delinquent utility accounts. Under the statewide stay-home order, the city suspended utility shutoffs to prevent the spread of COVID-19 amid a sharp increase in unemployment.

With the State of Idaho returning to normal operations, the City must collect delinquent funds to cover the costs of supplying water and wastewater services to residents. All fees paid for water and wastewater services cover the costs of treating and delivering potable water, and for the collection and treatment of wastewater. Unpaid fees must be absorbed by paying utility customers.

City utility customers who are unable to pay the full amount are asked to schedule payment arrangements with the City of Twin Falls’ Utility Services Department. Payment arrangements may be made online at TFID.ORG or over the phone by calling 208-735-7249.

Every attempt will be made to contact customers with delinquent accounts. Accounts not paid in full, and without payment arrangements, will be turned off Wednesday, July 15.

Customers whose accounts are unpaid or delinquent for 60 days, will typically receive a past-due notice by mail, and then a second notice by phone and mail after 90 days. If the account remains unpaid after 120 days, and no payment arrangements have been made, a final notice will be sent before the utilities are shutoff.

Customers who have past due accounts are strongly encouraged to call the Utility Services Department today to avoid any unnecessary termination of service.