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Posted on: March 16, 2020

City Suspends Walk-in Utility Payments Due to COVID-19 Concerns

Utility Billing

In light of COVID-19, the City of Twin Falls is no longer accepting walk-in utility payments until further notice. Customers can use the payment drop box (blue payment envelopes are on the counter); mail your payment to P.O. Box 2469, Twin Falls, Idaho 83303; or utilize one of the electronic payments options listed below:

  • AutoPay – sign up online at www.tfid.org (NO FEE)
  • Online bill pay through your bank
  • Online payments at www.tfid.org ($3.50 convenience fee)
  • Phone payments at (208) 944-9475 ($3.50 convenience fee)

Questions regarding payments or your bill can be directed to our Utility Billing staff at (208) 735-7250 or (208) 735-7249. Start-or-Stop Utility Service Requests are also available online here (link).


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